Your Questions, Answered

  • I offer a range of solutions designed to meet your needs, whatever stage you’re up to in your business. These include:

    • Express 3-page website design & build in Squarespace

    • Service-based website design & build with Squarespace

    • Ecommerce website re-design with Shopify (existing stores)

    • Ecommerce website design & build from scratch with Shopify (new stores)

    • Brand identity design

    • Logo design

    • Branded marketing support across e-mail and socials

    • Freelance support across ecommerce & marketing

    I recommend downloading our Investment Guide for more detail

  • Timelines vary based on scope and project size. Express projects can typically be turned around within 1 week, whilst a complex end-to-end project could take up to 12 weeks. I’ll provide an estimated schedule in your proposal, and can make tweaks to hit your deadline if necessary.

  • Once your enquiry is received, I’ll be in touch via email to arrange a short introductory call. This gives me the opportunity to learn more about your business and goals, and for me to walk you through our process.

    From there, I’ll share our Investment Guide and a tailored project proposal, giving you everything you need to decide whether the collaboration feels like the right fit.

  • Timelines vary depending on the service you’re looking to book, and every project is unique. If you’re working to a tight deadline, feel free to get in touch and I’ll always do my best to help. Planning ahead? There’s no such thing as too early.

    I’ll always try to work around your needs where possible. Simply fill in the form on the BOOK A PROJECT page and I’ll be in touch within 48 hours.

  • Your project proposal will outline our recommended solution, the full scope of deliverables, an estimated timeline, a detailed quotation, and the earliest available start date. You’ll then have time to review everything and decide whether moving forward feels like the right fit.

  • Absolutely. Even if your plans are still in the works, you can still submit an enquiry through the Start Your Enquiry page and we can schedule a free 30 minute discovery call to discuss your upcoming goals. Then, I'll work up a proposal that you can keep until you're ready to book.

  • Yes, all project bookings require a 25% deposit in order to secure and begin the work.

  • Yes, I offer many different payment terms to ensure that digital expertise are accessible for every business, including:

    Traditional - 25% deposit before work begins, with the remaining 75% due after the work is completed.

    Pay by service - if you are booking multiple services, we are happy to accommodate a ‘pay as you go’ approach

    Agreed payments terms will be outlined in a contract, and final assets will only be released once the final payment is received.

  • To help our collaboration run smoothly, there are just a few things I’ll ask from you along the way.

    A clear outline of your goals, any existing brand assets (for non-branding projects), and thoughtful responses to the onboarding questionnaire help us build a strong foundation from the start. The more insight you’re able to share, the better we can shape the work around your business.

    Open communication and timely payments also help us keep everything moving comfortably, allowing us to dedicate focused time to your project and deliver it with care.

  • Every Simply Launch project will be delivered within the agreed cost in your project proposal. I will never charge you more unless the direction of the project changes and I need to do additional work, which will be outline to you at the time before we proceed.

    However, there will be some unavoidable additional costs for you as a business that run alongside owning a website such as domain hosting & Shopify platform cost.

    There may also be optional additional costs if you should choose to enhance your branding & website, such as unique font licensing, premium stock photography or app integrations. These additional costs will charged directly from you as the business owner, not through Simply Launch.

    Should these come up, I can guide you through the process to that you're totally clear and confident.

  • You’ll find our policies linked in the footer of every page on our website, or linked here: Terms of Service + Privacy Policy

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