You'll find all of our most frequently asked questions & answers below.
Still can't find what you need? Just contact us via our enquiry form HERE and we'll get back to you as soon as possible.
What services do you offer?
Branding, eCommerce website design, and digital marketing support for social & e-mail channels. For full projects including new launches and rebrands, we recommend our all-in solutions or for fractional projects and ongoing support we offer flexible freelance services.
How long do projects usually take?
Timelines vary based on scope and project size. Smaller projects can be turned around within 2 weeks, whilst a complex end-to-end launch solution could take up to 12 weeks. We’ll provide an estimated schedule in your proposal, and can make tweaks to hit your deadline if necessary.
What happens in a Discovery Call?
Once you've enquired about our services, we'll be in contact to schedule in a Discovery Call. This is so that we can get to know you, your business and where exactly you are in your journey.
We'll chat over everything from your business structure, your dream customer, your business goals, your brand vision, and a deep delve into your products or services. Then, I'll walk you through exactly what we offer so that you can explore & select which services resonate the most with you.
After our Discovery Call, we'll go away and work on a project proposal based on everything we discussed.
How far in advance should I make my booking?
This totally depends on which service you'd like to book, and every circumstance is unique. Last minute discovery? Drop us a message and we'll try our best to help. Planning ahead and more flexible? There's no such thing as too early!
We'll always try and work around you whenever we can. Just enquire here and we'll get back to you within 48 hours
What will be outlined in a proposal?
In our project proposal, we'll outline our recommended solution stack, all of the deliverables that will be included, an estimated timeline, a full quotation & breakdown, and an earliest start date. You can then take this away and decide whether you'd like to work together and move forward.
What if I need ongoing help after launch?
We love to stay in touch with our clients and help you as you grow. You can book flexible freelance support at a daily rate or add a maintenance/marketing retainer.
Who owns the work once it's completed?
Once full payment is received, you own all final deliverables (e.g., logos, websites). We retain the right to showcase the work in our portfolio.
Which platforms do you work in?
All of our websites are built in Shopify. We choose to specialise in this platform because it is one of the biggest and most universally understood website platforms, and therefore there is so much accessible information to help you to manage your website going forward.
Whilst Shopify is traditionally used for online stores, we are trained to customize Shopify websites to also serve simple business & services websites. Please note that Shopify currently charge £25 per month subscription fee for the basic membership.
We deliver our marketing toolkits in Canva, which is a hugely universal & easy to learn design tool. Canva is free for a basic membership, or charges £100 per year for a pro membership which we highly recommend if you're running a business online.
We will deliver top line training in both of these platforms to allow you to manage your assets should you need it once the project is complete.
Will you provide training after the project is completed?
We will deliver an essentials training session as we handover your project to give you the confidence to manage your new website and brand going forward. And should you need additional strategic or hands-on support, we're always available to drop in whenever you need it through our flexible freelance support options.
Are you VAT registered?
No, Simply Launch Ltd is not VAT registered, so no VAT will be added to invoices.
How do payments work?
For our all-in solutions or adhoc projects, we offer 2 different methods payment:
Option 1 - A traditional payment agreement where a 25% deposit is required to begin work, with the remaining 75% balance due on completion of the project. Both of these instalments will be sent to you in an invoice via e-mail.
Option 2 - A flexible payment plan split equally across 3-6 months, with the first payment acting as a deposit. The exact terms of agreement will be discussed and agreed during the discovery call, and legally bound within a contract shared by Simply Launch Ltd to the client.
For flexible freelance support, we charge by the day and invoice on the last working day of the month.
For all bookings, payment terms are 30 days from invoice. Please note that your booking is not confirmed and work will not begin until the deposit invoice has been paid.
Can I split the cost with a payment plan?
Absolutely. We understand that the costs of a small business can soon stack up, so we offer payment plans that smooth out the cost and make like a little easier.
Our flexible payment plans can be split equally across 3-6 months, with the first payment acting as a deposit. The exact terms of agreement will be discussed and agreed during the discovery call, and legally bound within a contract shared by Simply Launch Ltd to the client.
Failure to comply to the agreement will result in legal action.
Are there any hidden costs?
Every Simply Launch service outlined within our solutions will be delivered within the agreed cost - we will never charge you more unless the direction of the project changes and we need to do substantial additional work, which will be outline to you at the time before we proceed.
However, there will be some unavoidable additional costs for you as a business that run alongside owning a website such as domain hosting & Shopify platform cost.
There may also be optional additional costs if you should choose to enhance your branding & marketing, such as unique font licensing, stock photography and boosted social advert spend.
All of these potential additional costs will be outlined in our proposal, and we can guide you through the process to that you're totally clear and confident.
How do I get started?
Reach out via our enquiry form to request a discovery call or quotation.
I'm not sure exactly which services I need yet, can I still get in touch?
Absolutely. Even if your plans are still in the works, you can still fill in our enquiry form and we can schedule a free 30 minute discovery call to discuss your upcoming goals. Then, we'll work up a proposal that you can keep until you're ready to book.